For easy reference, we've put all our agreements, policies, processes and contract information in one place.
Customer Relationship Agreement
Our CRA contains all the terms & conditions between Adam Internet and its customers; everything you need to know about our plans, general terms, service descriptions and pricing schedules.
Customer Service Guarantee
The Customer Service Guarantee describes the minimum performance standard when provisioning or repairing a fixed line telephone service.
General Equipment Warranty
The General Equipment Warranty contains terms and conditions relating warranty claims for hardware purchased through Adam Internet. The document also contains information relating to Early Life Failure or Warranty claims for Mobile Handsets.
Mass Disruptions Information
Adam Internet is committed to delivering the best service possible, however there are some circumstances beyond our control. These circumstances may change how the Customer Service Guarantee is applies. This document explains those circumstances in more detail.
A copy of a stat dec is required in instances where a closure or change to an account needs to be made by a person other than the legal lessee of the service.
Data Retention Policy
Adam Internet takes your privacy seriously and we will only retain customer data in line with legitimate law enforcement, billing, and customer service obligations.