Home ADSL

 

Adam Home ADSL gives you a permanent high speed connection to the Internet via your existing telephone line. This service allows you to use your phone at the same time as the Internet with no phone-call charges to connect to the service.

 

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Plan Speed† Monthly Data Excess Shaped Monthly Cost*
Home ADSL 256/64
Starter 256k/64k 500 MB 64k $29.95
Light 256k/64k 5,000 MB 64k $34.95
Home ADSL 512/128
Light 512k/128k 5,000 MB 64k $39.95
Medium 512k/128k 10,000 MB 64k $44.95
Home ADSL 1500/256
Average 1500k/256k 20,000 MB 64k $49.95
Super 1500k/256k 40,000 MB 64k $59.95
Home ADSL 8000/384
Medium 8000k/384k 10,000 MB 64k $64.95
Average 8000k/384k 20,000 MB 64k $69.95
Super 8000k/384k 40,000 MB 64k $89.95
Premium 8000k/384k 60,000 MB 64k $109.95
Ultra 8000k/384k 80,000 MB 64k $129.95


Definitions

†Speed

Customers applying for Home ADSL 256/64, 512k/128 or 1500/256 services will achieve these speeds.

For customers applying for Home ADSL 8000/384, 8000k/384k is the maximum possible speed of this service. As the distance from the exchange increases, the speed will decrease accordingly. This decrease is affected by the quality of your phone line, including the internal wiring of your home. It is impossible for Adam Internet to determine the attainable speed prior to your service being active. As a general rule, we will only connect your service if your line will support 1000k or better.

Monthly Data

Monthly Data will include all data transfers - eg. all web browsing (images and text included), emails, file transfer, newsgroups, instant messaging and Voice over IP.

Double Data Bonus (DDB) - You are allowed on a monthly basis the equivalent value of your monthly data through our Peering Resources. Peering Resources include traffic between other Adam Internet customers, Pipe Networks, AdNAP, GamingSA and File Arena. For example: If you are on the AdamDirect Light account you can download 5000 MB of internet traffic as well as 5000 MB of data through our Peering Resources. Double Data Bonus is offered at no additional cost.

You can obtain a detailed report on your monthly usage from our Member Services Area at any time.

Excess Shaped All AdamDirect & Adam Home accounts have a monthly quota. Should you exceed that quota you will not incur any additional charges. Instead, your account will automatically be 'shaped' (reduced in speed) to 64k/64k (roughly twice as fast as dial-up) until the start of your next billing cycle. This will occur if you exceed your monthly quota on any data allocation (Download, Upload, Local (DDB), or Off Peak traffic). Each traffic allocation is counted individually and shaping will only occur if you exceed one or more allocation (not the total). Data usage can be checked from our members area at any time. Shaping is subject to a fair use policy.
*Monthly Cost Costs are payable monthly in advance by Credit Card only. Billing will occur on the anniversary of the activation of your ADSL order. For example, if your connection is activated on the 7th of the month, your billing will occur on the 7th of every month thereafter.


 

Adam Home Setup Costs
Contract Length With Modem Supply Own Modem
No Contract $200 $100
6 Month Contract $150 $75
12 Month Contract $100 $50
18 Month Contract $50 $25
24 Month Contract $0 $0

Included with the Standard package is the Netcomm NB6 ADSL2+ capable modem. [Click Here] for product details. (This modem has both a single Ethernet & USB port, and is recommended for a single computer).

Wireless Upgrade
At signup you can upgrade from the standard modem to the Netcomm NB6plus4W Wireless ADSL2+ capable modem for an extra $50, [Click Here] for product details. This modem has a 4 port switch, 802.11g (54 meg) wireless access point and ADSL modem router all in the one box. It is recommended for multiple computers or for those wanting to use a wireless-enabled laptop. This upgrade offer is not available after your initial signup with Adam Internet.

Due to the nature of wireless connectivity, Adam Internet can provide technical assistance with the ADSL connection to the supplied router but wireless connectivity to your individual devices cannot be supported. Should you need help, you might like to consider an On Site Setup or using Netcomm's technical support (www.netcomm.com.au or call 1300 365 793).

Help Desk support is only offered for modems supplied by Adam Internet. Modems purchased externally cannot be supported, however Adam Internet offers a configuration data sheet for all ADSL connections.

Rapid Transfer**
Contract Length With Modem Supply Own Modem
No Contract $135 $35
12 Month Contract $50 $0
24 Month Contract $0 $N/A

**Rapid Transfer is only available if you currently have a DSL service with a transferable provider (Contact your current service provider to find out if they are transferable).

 

Potential Additional Costs

ADSL Filters

1 for $15

2 for $25

3 for $40

 For ADSL to work at the same time as your telephone, you will require a "Filter" to be placed between every telephone device and the wall socket. Examples of telephone devices include your Phone, Fax, Eftpos Machine & Foxtel Digital Box. The modem supplied in the Adam package includes one filter, typically for a telephone (the modem does not require filtering). Additional Filters are easily installed but we recommend you limit the number of filters to 4. If you require more than 4 devices to be filtered or have a monitored alarm system you may require a Central Splitter.

Central Splitter

$199

 A Central Splitter is required if you need more than 4 telephone devices filtered or have a hard wired phone device on your line (eg. monitored alarm system). It is installed by a professional technician in your home at your convenience. Your Central Splitter cannot be installed prior to your ADSL service being provisioned. The Central Splitter provides filtering for all phone points and ensures your ADSL service achieves optimal speed.

Plan Change

 

Adam Internet provides a “value guarantee” that preserves your ADSL value throughout the term of your contract. For a single administration fee of $35 you may retain your current contract period but move to a plan which is less than the monetary value of your current plan. If in contract, you can change to a plan that is greater in monetary spend for free*. If out of contract you can change up or down in spend free of charge*.

*Any plan change requiring a change in speed will cost $35

30 Day Tune Up

 

 Adam Internet wants you to be on the right plan and therefore provides the ability to change your data allowance up or down within your first billing cycle. All you would pay is the monthly plan difference, as long as your speed remains the same. For example, if you started on our Home ADSL 256k Starter ($29.95 for 500 MB/month) account and you found after 2 weeks you needed a greater data allowance you could upgrade to our Home ADSL 256k Light ($34.95/month for 5000 MB) account for just $5.

Home ADSL Disconnection Fee (Only applicable to services connected less then 6 months)

$65

 This fee is a Telstra cost to disconnect your ADSL service if it is connected for less then 6 months. This fee also applies if your phone line is disconnected prior to the minimum 6 month connection of your ADSL service and is payable once your Home ADSL service is disconnected.
Home ADSL Relocation Fee

$99

 If at a later date you move house or change your phone number, a relocation of ADSL to another residence is available at a cost of $99. Adam Internet cannot guarantee the availability of ADSL at any residence (Adam Internet can test active phone numbers for ADSL availability upon request). Adam Internet requires a minimum of 5 business days to relocate an ADSL service. Should relocation of an ADSL type service not be available, a Dial-up service shall be provided for the remainder of the contracted period.


Optional Extras

On-Site Setup

$99

 The Netcomm modem is supplied with a user-friendly, self-install kit. If you feel uncomfortable installing your ADSL kit yourself or prefer the peace of mind of a professional setting up your modem, consider an on-site setup. This can be provided on a single computer with the standard Netcomm NB5 modem at $99 (includes up to 1 hour labour, additional hours at $99 per hour). A standard setup would rarely exceed one hour, however for multiple computers or wireless setups additional time may be required.

 

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