Schedule of Fees and Charges: Broadband


Residential Broadband Plan Pricing

Please use the links below to see the plan pricing for the following services:


Residential Broadband Contract Pricing

Please use the links below to see the contract pricing for the following services:


Business Broadband Plan Pricing


Other Broadband Related Charges

Possible Fees and Charges

Home ADSL/ AdamDirect Reactivation

If connected for longer than 6 months $99
If connected for less than 6 months $164

Naked DSL Reactivation

If connected for longer than 6 months $150
If connected for less than 6 months $215

Plan Change

 

Under Contract changing to lower spend plan

 $35
Under Contract changing to higher spend plan No Cost*
Out of Contract changing plan No Cost*
Any plan change requiring a speed change $35

DSL Disconnection Fee (Applicable to DSL services connected less than 6 months)

 $65
Relocation Fee Home ADSL and AdamDirect $99
Naked DSL $150
Home ADSL to AdamDirect Migration $88
Fee For Service $110
Excess Data Charge† 1cent per MB
Cut Over Fee $110
Changed or Missed Appointment $109


AdamMax Specific Fees and Charges
Extended Mast If you are requesting an AdamMax service at a location that has no line of sight with the standard mast, the installation may require an extended height mast in order to receive a signal. If an extended mast is required, there will be an additional cost for a technician to supply and install the mast. In cases where this is required, another installation appointment may need to be organised. $120
Extended Warranty Fee An extended warranty is available for your AdamMax Outdoor Unit and Network and Voice Gateways upon request. The extended warranty will cover any defects in equipment after the initial 12 month warranty period up to a maximum total warranty of 36 months. $99 per annum

*Any plan change that requires a change of speed will attract a $35 fee

†Only available on business accounts upon request

SFOA