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Netcomm NB9WMAXXn Hardware Setup Guide

This guide will walk you through setting up the Netcomm NB9WMAXXn modem for use with your Adam Internet Broadband service.

Introduction - How Broadband DSL Gets to Your Home

ADSL exchange diagram

ADSL and Naked DSL are both very similar services. They both work by delivering internet over the Public Switched Telephone Network (PSTN). The difference between ADSL and Naked DSL is that ADSL requires an active telephone service to work. Naked DSL on the other hand simply uses the phone line itself and does not require an active phone service.

What this means from your end is the Internet comes into your home via the telephone wall sockets. In order for the signal to get to your computer, a device needs to translate this information into a form the computer can understand. This is the job of the modem.

Modem Features

The status lights on the front of the modem

The modem has a series of lights on the front to indicate the status of the modem at any given time.

Power On The modem is on and getting power.
Off The modem is off or not getting power.
LAN 4 - LAN 1 On The Ethernet connection is on this port is active.
Flashing Data is being transferred on this port.
Off There is no Ethernet connection on this port.
Phone 1 & Phone 2 On AdamTalk VoIP Phone is in use.
Off AdamTalk VoIP Phone is not in use.
WLAN On Modem is broadcasting wireless LAN.
Flashing Data is being transmitted over the wireless LAN.
Off Modem is not broadcasting wireless.
Line On PSTN Pass-through Phone is picked up.
Off PSTN Pass-through Phone is hung up.
ADSL On ADSL Sync Success.
Flashing ADSL Training.
Off No ADSL signal, check phone line is connected.
Internet Flashing Data is being downloaded or uploaded over the Internet.
Off No ADSL Authentication.
Red Failed PVC Startup.

The most important lights to monitor are the ADSL and Internet lights. If you are having issues accessing the Internet, always be sure to check these two lights. If either light is off then you will not be able to get online. On the back of the modem are the connections and the reset button for performing a factory reset. The adjustable wireless antenna is also located here.

The ports on the back of the modem

How to Factory Reset

If at any time you need to start from the beginning you may factory reset the modem. This will wipe any settings you that have changed since the last time the modem was factory reset.

To perform a factory reset:

  1. Ensure the modem has been turned on for at least 10 seconds.
  2. Using a paperclip or pen tip, hold down the Reset button for 10 seconds and release. The modem will reset. Do not turn off the modem while this happens.
  3. When the modem has finished the reset process, the lights will be lit steady. This can take up to a minute.
  4. At this point you can reconfigure the modem as needed.

Connecting the Modem

This part of the guide will walk you through a basic setup of the hardware using one computer with an Ethernet connection. For wireless help, see the NB9WMAXXn Wireless Setup Guide.

nb9wmaxxn lan diagram

Connecting the phone line for Naked DSL services only

nb9wmaxxn naked dsl phone connection

  1. Connect the supplied phone cable (RJ11) into the ADSL port on the modem and plug the other end into the vacant phone socket. Avoid using phone cables other than the one supplied with the modem, otherwise you may have connection problems.

Connecting the phone line for AdamDirect ADSL2+ and Adam Home ADSL services only

nb9wmaxx adsl phone connection OR nb9wmaxx adsl phone connection
  1. Connect the supplied phone cable (RJ11) into the ADSL port on the modem and plug the other end into the vacant phone socket. If you are using an ADSL Filter Splitter, then connect the phone cable into the port labelled ADSL on the filter. Avoid using phone cables other than the one supplied with the modem, otherwise you may have connection problems.

For all DSL types

  1. Connect the Ethernet (RJ45) cable to the Ethernet port on your computer. Plug the other end into the first LAN port on the back of the modem.
  2. If you wish to use the AdamTalk VoIP phone service, connect a telephone handset to the Phone 1 port on the back of the modem using a standard phone cable (RJ11).
  3. Connect the power supply cable into the modem and plug the adaptor into a power point. Turn the power on and wait for the modem to power up.

Checking for Connection

Once you have connected the modem and it has powered up, check the ADSL light. If it is flashing then the modem has detected the ADSL signal and is synchronising (training). If the ADSL light is lit steady, it has finished this process and is ready to log into the Adam servers. To set up the modem to login, please refer to the NB9WMAXXn Login Setup Guide. You will need to do this before being able to access the Internet.
Further Help: If you require further assistance, please contact the Adam Internet Help Desk on (08) 8423 4000 or email help@adam.com.au with as much detail as possible regarding the issue at hand.