It appears that we have an issue.
Your browser either does not support JavaScript or has it disabled disabled.
In order to view this site you will need to use a browser that has JavaScript enabled.

Support

What We Support

The Adam Internet helpdesk is here to help if you experience issues with one of our products.

Our Residential support team is available on (08) 8423 4000 and is open from:

Monday to Friday 8:00am - 10:00pm
Saturday and Sunday 9:00am - 5:00pm

Our Business support team is available on (08) 8423 4029 and is open from:

Monday to Friday 9:00am - 5:30pm

We recommend consulting the Support area of our website before contacting our helpdesk. Useful support areas include our:

What our Support Team will help you with:

General Enquiries	Residential	Business
Accounting issues
New account enquiries

Internet Related Enquiries	Residential	Business
General Internet connection problems
Dropouts and Modem / Router Faults
Sending and Receiving email
Viewing web pages

ADSL, ADSL2+ and VDSL2 Hardware Support Enquires	Residential	Business
Netcomm NB6
Netcomm NB6plus4W
Netcomm NB6plus4Wn
Netcomm NB9WMAXX
Netcomm NB9WMAXXn
Netcomm NB11W
Netcomm NB16WV
ZyXEL P-870HN-51b
Billion 7402X
Billion 7402X
Billion 7402NX
Billion 7404VGOX
Billion 7404VNOX
Billion 7800VDOX

WiMAX Hardware Support Enquires	Residential	Business
Netcomm NB16WV
Alvarion TE1088 Wireless Networking Gateway
Billion BiPAC 6404VGP R3
Cisco SRP521W

Fibre to the Home Hardware Support Enquires	Residential	Business
Netcomm NB16WV
Netcomm NP803n

Mobile Broadband (3G) Hardware Support Enquires	Residential	Business
Huawei E1762
Huawei E173
Huawei E169
Huawei E160E
Billion 7402X
Billion 7402NX
Billion 7404VGOX
Billion 7404VNOX
Cisco SRP521W
Netcomm NB16WV

AdamTalk Hardware Support Enquiries	Residential	Business
Netcomm V220
Alvarion VG-1D1V-SIP Voice Gateway
Cisco SPA122 ATA

Fetchtv Hardware Support Enquiries	Residential	Business
Fetchtv Set Top Box
Netcomm NB6plus4W
Netcomm NB6plus4Wn
Netcomm NB9WMAXX
Netcomm NB9WMAXXn
Netcomm NB16WV

Legend
	Supported Adam Internet customer service staff are trained to be able walk you through basic configuration of these devices.
	Limited Support Adam Internet customer service staff are only able to provide limited support for these devices. We recommend consulting our Advanced Settings page before calling our helpdesk.
	Not Supported Adam Internet customer service staff are not trained to support this deivce.

Some examples of what our Support Team cannot help you with:

Internet sharing software
Mail server software
Peer to Peer software
Firewalls and access (control) lists
Designing Web Pages and submitting to search engines
Configuration of Linux gateway/firewall machines
Advanced Modem Router Features (port forwarding/mac filtering/VPN etc.)

Hardware faults (PC related)
Viruses, Spyware and associated programs
Mobile Phone / Mobile Device Internet Connectivity
Internal Networks / LAN
Wireless Connectivity and Setup
Fax and answering machines with AdamTalk

Please Note

We will only provide step by step support for Hardware that Adam Internet supplies. If you purchased the Hardware elsewhere you will need to seek additional support from the retailer or manufacturer of the unit.
Wireless LAN (Wi-Fi) support is available for Hardware sold by Adam Internet through the Technical Support Guides section