AdamMax FAQ

AdamMax Basics

• What is AdamMax?

  AdamMax is a WiMAX service that provides speeds of up to 12Mbps/1Mbps, reaching from Gawler in the north to Sellicks in the south. AdamMax has been released to specifically target residences and small businesses within broadband blackspot areas.

• How does AdamMax work?

  AdamMax is run over a WiMAX network covering most of metropolitan Adelaide. To get connected to an AdamMax service, Adam Internet will fix a WiMAX antenna onto the roof of your residence so that you can receive a signal from the AdamMax tower that will deliver your service.

• Do I need a telephone service for AdamMax?

  AdamMax is a wireless broadband service that does not rely on the Public Switched Telephone Network. This means that you can receive AdamMax even if you don't currently own a telephone service.

• Can I have more than one AdamMax service at the same address?

  Only one AdamMax service can be ordered per address. However, an AdamMax service can support multiple computers at an address either through Ethernet or wireless connectivity.

• What speeds can I expect with AdamMax?

  12000k/1000k is the maximum possible speed of an AdamMax service. Attainable speeds are determined by a number of factors including distance from your connecting tower, obstructions in the line of sight to your connecting tower, network congestion and user hardware/software. It is impossible for Adam Internet to determine the attainable speed prior to your service being active. Based on a sample of existing AdamMax customers, the average connection speed obtained is between 4000k/1000k and 8000k/1000k.

• What's the difference between AdamMax (WiMAX) and AdamAnyG (3G)?

  AdamMax is a fixed wireless service designed for high speed and reliability while AdamAnyG will receive slower speeds but has the benefit of being a roaming service. AdamMax operates over a different wireless network to AdamAnyG and has different coverage.

Connecting to AdamMax

• How do I check if AdamMax is available in my area?

  Adam Internet has provided a Service Qualification available [Here]. Please Note: Although this Service Qualification will give a good indication if you can receive AdamMax, we will not know for sure until our installer is at your residence for the service install.

• What do I have to do to get an AdamMax service?

  To signup for AdamMax, go to the Adam Internet Online Application Form and follow through the steps.

  Alternatively you can complete an AdamMax application over the phone by calling the Adam Internet Sales Team on (08) 8423 4030.

• Can I upgrade from another Adam service?

  If you currently have another service with Adam Internet and would like to change over to AdamMax, please contact the Adam Internet Help Desk on (08) 8423 4000.

• How long does it take to connect to AdamMax?

  After you have ordered your service and returned any forms necessary, your service will take up to 20 business days to be installed.

• I'm in contract at the moment with Adam ADSL/Naked DSL, can I still change to AdamMax?

  You may be able to change to AdamMax by keeping your existing contracted term and paying full setup costs to move to AdamMax. For more details, please contact the Adam Internet Help Desk on (08) 8423 4000.

Data Blocks

• Will I get unshaped when I purchase a Data Block?

  Yes! You should be unshaped automatically after you purchase a Data Block, but if you find you are still shaped, you should turn the power to your network gateway off and then back on to get unshaped. Please note that if you have used your service while shaped, you will need to purchase a large enough Data Block to cover any additional data you have used before you will become unshaped.

• If I have leftover data, will that roll over to the new billing month?

  Any Data Blocks purchased will expire at the end of your current billing cycle and can not be carried forward to your next month. If you find you are purchasing Data Blocks on a regular basis, you may want to consider an upgrade to an ADSL plan with a higher data allowance.

• How do I purchase a Data Block?

  To purchase Data Blocks, [Click Here] to log in to the Members Services Area now.

• Which data quota will a Data Block be added to?

  Data Block purchases will add data to your Peak, Off-Peak and Upload quotas! For example, if you purchase a 2 GB Data Block, you will get an additional 2 GB added to your Peak, Off-Peak and Upload data quotas.

Billing and Account Management

• What happens if I go over my quota?

  After reaching your allocated quota on an AdamMax service, your service will be shaped to 128kbps. Your service will remain shaped until your next billing month at which time you will return to full speed. Please note that when you are shaped, it will be across all data allocations and times.

• How do I find out how much data I have used?

  You can find out how much data you have used in the Members Services Area linked on the front page of the Adam Internet website. You can use your main Adam Internet username and password to log in and then click on the 'Usage Graphs' link.

• How do I change plans?

  You can do this by logging in to your Members Services Area, and selecting the "Change your Plan" link on the sidebar. This will then ask you to confirm your username and password, and present the options available to you for changing your plan.

Equipment

• Do I need any special equipment?

  When signing up for AdamMax, you will receive the equipment necessary to get online. For more information on the equipment suppied for AdamMax, please [Click Here].

• Can I supply my own hardware?

  Adam Internet will install hardware necessary to get your AdamMax service online. You will not need to supply your own hardware.

• Can I use my laptop to connect wirelessly around my house?

  The equipment Adam Internet supplied for the AdamMax service is wireless enabled so that you can connect wirelessly in your house.

• Can I connect more than one computer to AdamMax?

  Yes, the equipment provided with your AdamMax service can connect up to 4 computers through Ethernet connectivity and many more through wireless.

Faults and Troubleshooting

• My AdamMax connection isn't working. What do I do?

  If you are having issues with your AdamMax connection, please contact the Adam Internet Help Desk on (08) 8423 4000.

• What happens if the outdoor unit / antenna are damaged by lightning, storms or other circumstances?

  Please contact the Adam Internet Help Desk on (08) 8423 4000 to discuss replacement options.

Cancellation

• What happens if I move house? can I relocate my AdamMax connection?

  If you move house, you can relocate your service by paying the setup costs for a new AdamMax service.

• Can I cancel my service before my contract ends?

  If you wish to cancel your AdamMax service while under contract, you will be required to pay the price difference between your current contract and the 0 month setup costs, as well as any other fees or charges accrued whilst the service was connected.

AdamMax

• AdamMax Explained
• AdamEzyChoice WiMAX
• AdamMax FAQ
• Order Now
• Additional Features
• Data Blocks
• Personal Domains
• Unmetered Content
• Back to Residential