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| Maintenance - Voice Verification for Direct Debit Customers [More...] | |
| Impacted Customers | Customer Voice Verification (Direct Debit) |
| Time Frame | 12:00 Thu 29 Apr 2010 - 14:00 Thu 29 Apr 2010 |
| Other - Updates to the Voice Verification System and Direct Debit [More...] | |
| Impacted Customers | Customers trying to perform a Voice Verification and updating their direct debit details via Bsystem |
| Time Frame | 11:00 Thu 29 Apr 2010 - 12:00 Thu 29 Apr 2010 |
| Internet - Intermittent AdamMax connection issues [More...] | |
| Impacted Customers | AdamMax Customers |
| Time Frame | 9:40 Thu 29 Apr 2010 - 13:13 Thu 29 Apr 2010 |
| Network Authentication and Members Services Area Outage | |
| Outage Type | Internet |
| Impacted Customers | Customer Authenticating on ADSL, WiMAX or 3G Networks |
| Impact Started | 20:20 Thu 18 Mar 2010 |
| Impact Ceased | 20:30 Thu 18 Mar 2010 |
| During the following time period authentication systems and members services were unavailable. Services have now been restored. | |
| Status | |
| Informational | No customer impact, informational message only. |
| Low | Minimal to no expected impact. |
| Localised | Localised impact within a specific region. |
| Moderate | Moderate customer or service impact. |
| High | Significant or widespread customer or service impact. |