Dear Adam Internet Customer,
On the 28th of July 2009, we will be updating our security protocol and authentication systems. This upgrade requires that all of our customers authenticate with their full Adam Internet email address and will no longer allow you to connect by entering just your username.
Our systems indicate that you are one of the customers who will need to make a change to your modem settings in order for you to maintain an uninterrupted service.
From the 28th of July 2009, any customer who is not connected with their full Adam Internet email address (eg username@adam.com.au) entered into their modem settings will be unable to connect to the Internet. In an effort to avoid causing any disruption to your connection, we have included a tutorial on how to update the username in your Netcomm modem.
If you do not have a Netcomm modem we suggest you contact the company who manufactured your modem as Adam Internet is unable to support modems not purchased from us. A list of phone numbers for common modem vendors has been included below.
If you are a business customer who has purchased hardware through Adam Internet, please contact our Priority Business Support Help Desk on (08) 8423 4029, at your earliest convenience, should you require any assistance.
If your modem was supplied by Adam Internet and is not listed in this tutorial, we suggest you contact the help desk for guidance at the earliest possible convenience on (08) 8423 4000.
To change the username in your Netcomm modem please follow these steps:
- Open your Internet browser. Common browsers include Internet Exploder, Mozilla Firefox, Safari and Opera
- In the address bar, type http://192.168.1.1
- Your browser will now ask you for a username and password. If you have not modified these details from their factory default settings, they will be:
- Username: admin
- Password: admin
- You will see a 'Quick Start' status screen showing that you are connected. Click the 'Disconnect' button and wait for the process to complete.
- Now you will be asked to enter your username and password. You should see your current username and password already entered. Please change the username to the following format: username@adam.com.au
- Once you have successfully changed your username, click the connect button. Your modem will now restart and connect using the correct username. If you have any problems please give our help desk a call on (08) 8423 4000 so that one of our friendly customer service officers can assist you with this process.
To change the username in your Netcomm modem please follow these steps:
- Open your Internet browser. Common browsers include Internet Exploder, Mozilla Firefox, Safari and Opera
- In the address bar, type http://192.168.1.1
- Your browser will now ask you for a username and password. If you have not modified these details from their factory default settings, they will be:
- Username: admin
- Password: admin
- You will see a quick status screen showing that you are connected. Click the 'Basic' button on the left followed by the 'ADSL Quick Setup' button.
- Now you will see a page asking for your User ID and Password. You should see your username and password are already there. Please change the username to the following format: username@adam.com.au
- Once you have done this click the 'Save and Reboot' button. Your modem will now restart and connect using the correct username.
- If you have any problems please give our help desk a call on (08) 8423 4000 so that one of our friendly customer service officers can assist you with this process.
The Netcomm modems are all set up to be similar in use, you can use the first 4 steps of this guide to access almost any Netcomm modems.
Once logged into the configuration page simple look for the 'Quick Setup' or 'Quick Start' option, usually located in the top left corner of the configuration page.
If you see settings you are unsure about simply leave them as the default setting and look for the username and password option.
Once you locate the username change it to the following format: username@adam.com.au
Then click the button provided to save the settings. Usually labeled 'Connect' or 'Apply and Save All' or 'Apply'.
If your require any assistance with this please contact the Adam Internet help desk on 8423 4000.
If you did not get your modem from Adam Internet then unfortunately we are limited in the support we can offer you. For specific instructions on updating your modem we suggest you give the supplier of your modem a call.
Billion - (08) 8132 6868
Netgear - 1300 361 254
Dlink - 1300 766 868
Linksys - 1800 605 971
Open Networks - (03) 8613 0500
If you are an Adam Internet customer with a business grade service and have purchased business grade hardware from Adam Internet, you may contact the Business Priority Support help desk on (08) 8423 4029.
Our Business Support staff will be able to guide you through reconfiguring the username in your modem to prevent interruption to your service.
Please note, however, if you have a custom network configuration or have had your network configured by an IT professional, it is recommended that you contact them to make this change, to prevent causing any inadvertent interruptions to your service.
